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Teams Call Queue Phonenumber for ourbound calling

If you want Teams Call Queues to operate an unique outbound call number, meaning call queue members should not expose the personal LineUri (Phone Number), you need to define a new Calling Line Identity.

Therefore, you will first setup the Call Queue and than a  new Line Identity. This Identity you must grant as Policy explicit to the call queue identity.

New-CsCallingLineIdentity `
   -Identity "SupportCallQueue `
   -CallingIdSubstitute "Support" ServiceNumber "+4989123456789" `
   -EnableUserOverride False -Verbose

Grant-CsCallingLineIdentity `
   -Identity "support@uclabs.blog" `
   -PolicyName "SupportCallQueue"

Now, if an agent initiate an outbound call, the calling ID displayed for the with be the new call queue number instead of his personal LineURI.

Teams Delegates Permission Settings

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Are you aware of this important feature?
You can now configure different permissions for your delegates in Microsoft Teams. You can set Make and Receive Calls on a per user basis.
For an example: Your personal assistant can make and receive calls on behalf, but like a workmate might only be able to receive calls only. 
Another option would be, if you don't want to us a call queue, you could configure a user with delegates making calls on behalf of an e.g. Call Agent but will not be able to be called back.
Navigate to the User Settings / General section and click "Manage Delegates".

Teams Call Queue Opt Out

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With Microsoft Teams Call Queue, On-Premise or Online (Phone System) you can let 

Agents decide of Opt Out auf their assigned Call Queue:
Agents can manage their Queue membership status in Call Queues Tab:

The CQ needs to be configured with this "Agents can opt out of talking calls" option


https://aka.ms/cqsettingspoints to Agents' personal User Settings page in Office 365, Agents need to be logged into their accounts in order to access it. If the Agents are not logged in, they will be redirected to the login portal before they can access their User Settings page.






Migration von SharePoint nach OneDrive

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At Microsoft Ignite we announced a new free, simple, and fast migration solution to help you migrate content from on-premises SharePoint sites and file shares to SharePoint or OneDrive in Office 365.

https://docs.microsoft.com/en-us/sharepointmigration/introducing-the-sharepoint-migration-tool


Teams ring headset and desktop at the same time

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Well, as you know the settings in Teams are different from Skype for Business.

Therefore, you must have a proper headset management, like the Plantronics Hub.
Here you can set under ringtones & volume, that your headset and any other attached (like desktop) audio devices will play the ring tone.



Calling Icon missing in Teams after Direct Routing is activated

You can support this issue:

Configuration Requirement
SfB Online + CloudPBX + PSTN Calling

Download Weblogs
VoiceSettingsService: isTeamsPreferredClient updated.
UserAppsStore: Finished adding/filtering static apps
UserAppsStore: Calling app removed
UserAppsStore: Attempting to add calling with the following flags: isCallingEnabledByTenant=true, isSfbCloud=true, isEvEnabled=true, disableCallingForHybridVoice=true, pstnType=OnPrem, isBusinessVoicePath=false

Clear Teams Cache:Clear those locations:
%AppData%\Microsoft\teams\application cache\cache%AppData%\Microsoft\teams\blob_storage%AppData%\Microsoft\teams\databases%AppData%\Microsoft\teams\cache%AppData%\Microsoft\teams\gpucache%AppData%\Microsoft\teams\Indexeddb%AppData%\Microsoft\teams\Local Storage%AppData%\Microsoft\teams\tmp%LocalAppData%\Google\Chrome\User Data\Default\Cache%LocalAppData%\Google\Chrome\User Data\Default\Cookies%LocalAppData%\Google\Chrome\User Data\Default\Web DataInternet Explorer Temporary Internet FilesInternet Expl…

Certificate Requirements Teams Direct Routing SBC

Running Microsoft Teams with Direct Routing for Cloud Voice, you have to deploy a certificate on your SBC. This certificate is used for encryption with TLS. Often there is the question how the certificate must be configured.



SBC Public Certificate Requirements


All deployed SBCs must have a public certificate from a trusted/supported Public CA, there are 3 options to create a certificate.

Security Note:
When generating the CSR, the private key size should be at least 2048.

Support Note:
onmicrosoft.com domain for certificates is not support.


Option 1 - Single SBCA certificate with a single SBC FQDN.
The SBC FQDN must be in the subject, common name and the Subject Alternate name.


SN/CN SAN {Public FQDN of SBC }  {Public FQDN of SBC }

Option 2 - Multiple SBC A certificate with a multiple SBC FQDN’s.
The SBC FQDN must be in the subject, common name and the Subject Alternate name, which includes the additional SBCs too.


SN/CN SAN {Public FQDN of SBC } {Public FQDN of SBC },
{Public FQDN of Additional …