Teams Call Queue Phonenumber for ourbound calling

If you want Teams Call Queues to operate an unique outbound call number, meaning call queue members should not expose the personal LineUri (Phone Number), you need to define a new Calling Line Identity.

Therefore, you will first setup the Call Queue and than a  new Line Identity. This Identity you must grant as Policy explicit to the call queue identity.

New-CsCallingLineIdentity `
   -Identity "SupportCallQueue `
   -CallingIdSubstitute "Support" ServiceNumber "+4989123456789" `
   -EnableUserOverride False -Verbose


Grant-CsCallingLineIdentity `
   -Identity "support@uclabs.blog" `
   -PolicyName "SupportCallQueue"


Now, if an agent initiate an outbound call, the calling ID displayed for the with be the new call queue number instead of his personal LineURI.

Comments

  1. Hi Thomas,

    Thank you for your great blog.
    CallingIdSubstitute is only accepting three values in my tenant: Anonymous | Service | LineUri
    https://docs.microsoft.com/en-us/powershell/module/skype/set-cscallinglineidentity?view=skype-ps

    When using a service number, it is not working for me. Anonymous is working however. Can you confirm this?

    Kind regard,
    Jef

    ReplyDelete

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