Are you aware of this important feature?
You can now configure different permissions for your delegates in Microsoft Teams.
You can set Make and Receive Calls on a per user basis.
For an example:
Your personal assistant can make and receive calls on behalf, but like a workmate might only be able to receive calls only.
Another option would be, if you don't want to us a call queue, you could configure a user with delegates making calls on behalf of an e.g. Call Agent but will not be able to be called back.
Navigate to the User Settings / General section and click "Manage Delegates".
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