Calling Icon missing in Teams after Direct Routing is activated

You can support this issue:

Configuration Requirement
SfB Online + CloudPBX + PSTN Calling


Download Weblogs
VoiceSettingsService: isTeamsPreferredClient updated.
UserAppsStore: Finished adding/filtering static apps
UserAppsStore: Calling app removed
UserAppsStore: Attempting to add calling with the following flags: isCallingEnabledByTenant=true, isSfbCloud=true, isEvEnabled=true, disableCallingForHybridVoice=true, pstnType=OnPrem, isBusinessVoicePath=false


Clear Teams Cache:Clear those locations:
  • %AppData%\Microsoft\teams\application cache\cache
  • %AppData%\Microsoft\teams\blob_storage
  • %AppData%\Microsoft\teams\databases
  • %AppData%\Microsoft\teams\cache
  • %AppData%\Microsoft\teams\gpucache
  • %AppData%\Microsoft\teams\Indexeddb
  • %AppData%\Microsoft\teams\Local Storage
  • %AppData%\Microsoft\teams\tmp
  • %LocalAppData%\Google\Chrome\User Data\Default\Cache
  • %LocalAppData%\Google\Chrome\User Data\Default\Cookies
  • %LocalAppData%\Google\Chrome\User Data\Default\Web Data
  • Internet Explorer Temporary Internet Files
  • Internet Explorer Cookies

Get-CsOnlineUser
InterpretedUserType
: HybridOnline
VoicePolicy: HybridVoice


NOTE:
After a user is enabled for Direct Routing, making calls via BYOT (Bring your onw Trunk), the calling button might be missing.
Office 365 need time to synchronize. It can take up to 24hr before the Calling Button will appear.
Inbound Calling will work after minutes.

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