Posts

Efficient Search in Teams

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In Teams it is possible to narrow down you desired search results.

You can use the forward-slash "/"
Once you start typing / it provides you with the search capabilities, as illustrated.

For best user adoption, try playing with this feature.


Controlling Meeting Lobby Settings in Teams

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It was some time ago:

The users wish controlling the settings for Teams Lobby access.
Within Outlook, you have now the Meeting Options "Slider".

By Clicking on it you have the 3 option who can bypass the Lobby:
EveryoneEveryone in the same company / federated companyEveryone in your company


Teams Troubleshooting and Log Analysis

DARFT VERION 2019-04-01

Debug Logs:
Windows: %userprofile%\Downloads

Desktop Logs:
Windows: %appdata%\Microsoft\Teams\logs.txt


https://docs.microsoft.com/en-us/microsoftteams/log-files
Debug logs
These are the most common logs and are required for all Microsoft support cases. Debug logs are produced by the Windows and Mac desktop clients, as well as browser based clients. The logs are text based and are read from the bottom up. They can be read using any text based editor and new logs are created when logging into the client.
Debug logs show the following data flows:
Login Connection requests to middle tier services Call/conversation
The debug logs are produced using the following OS specific methods:
Windows:

Define default email address domain for Office 365 Groups

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Microsoft Teams uses Office 365 Groups for Teams setup.
this also impact the "send Email to" feature of Teams and Modern Groups.

If your default tenant address is e.g. xyz.onmicrosoft.com and you wish to change it to your default Email domain, e.g. domain.com

Create a new EmailAddressPolicy in Exchange Online:

New-EmailAddressPolicy -Name Groups -IncludeUnifiedGroupRecipients -EnabledEmailAddressTemplates "SMTP:@domain.com" -Priority 1


Teams Guest User Access via ADD management

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Teams Guest User Access - Invite methods and process.
Teams Guest User are member of a Office 365 modern group. There are two ways managing guest access. 

- Teams Client 
- Azure AAD

You cannot managed, add guest users from within Office 365 groups, if the user isnt added as a guest user in Azure AD.


Adding a Guest User from Teams ClientThe user self managed guest access is handled within Microsoft Teams client. The next illustrations will show you how. It is important, that Guest Access is enabled for your tenant (not show in this guide)

Navigate to the Teams (…) and click manage team, from there you can add a guest user by typing his/her external Teams address in the format name@domain



Upon the user is added, you will see this user as member in you Team.

If you try managing a guest user / adding him/her via Office 365 Groups from you Admin Center, you will see that adding external user isn't possible. The user is shown as "Not Found"



Adding Guest User from Azure AD portal:Go to…

Teams Call Queue Phonenumber for ourbound calling

If you want Teams Call Queues to operate an unique outbound call number, meaning call queue members should not expose the personal LineUri (Phone Number), you need to define a new Calling Line Identity.

Therefore, you will first setup the Call Queue and than a  new Line Identity. This Identity you must grant as Policy explicit to the call queue identity.

New-CsCallingLineIdentity `
   -Identity "SupportCallQueue `
   -CallingIdSubstitute "Support" ServiceNumber "+4989123456789" `
   -EnableUserOverride False -Verbose

Grant-CsCallingLineIdentity `
   -Identity "support@uclabs.blog" `
   -PolicyName "SupportCallQueue"

Now, if an agent initiate an outbound call, the calling ID displayed for the with be the new call queue number instead of his personal LineURI.

Teams Delegates Permission Settings

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Are you aware of this important feature?
You can now configure different permissions for your delegates in Microsoft Teams. You can set Make and Receive Calls on a per user basis.
For an example: Your personal assistant can make and receive calls on behalf, but like a workmate might only be able to receive calls only. 
Another option would be, if you don't want to us a call queue, you could configure a user with delegates making calls on behalf of an e.g. Call Agent but will not be able to be called back.
Navigate to the User Settings / General section and click "Manage Delegates".